Return and Refunds

 

Introduction

At Trekostore.com, we prioritize customer satisfaction and aim to provide a seamless shopping experience. This Returns and Exchanges Policy outlines our guidelines and procedures to ensure fair and transparent transactions.

 

1. Return and Exchange Period

We offer a generous 30-day return and exchange period from the date of delivery for all items purchased on Trekostore.com. Please note that the item(s) must be returned in their original condition, unused, undamaged, and with all original tags and packaging intact.

 

2. Eligibility for Returns and Exchanges

  • Non-Returnable Items: Certain products, including but not limited to, personalized items, perishables, and clearance/sale items, may not be eligible for return or exchange unless they are defective or damaged upon receipt.

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team immediately with supporting evidence (e.g., photos) within 7 days of delivery to arrange for a replacement, exchange, or refund.

 

3. Return and Exchange Procedure

To initiate a return or exchange:

  1. Log in to your Trekostore.com account and navigate to the ‘Orders’ section.
  2. Select the order containing the item(s) you wish to return or exchange.
  3. Follow the on-screen instructions to request a return or exchange, providing the necessary details and reasons for the return or exchange.
  4. Upon approval of your request, you will receive a return authorization (RA) number and shipping instructions via email.

 

4. Refund and Exchange Process

  • Refunds: Refunds will be processed within 7-10 business days upon receipt and inspection of the returned items. Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges, unless the return is due to our error or a defective product.

  • Exchanges: Exchanges will be processed promptly after the returned items are received and inspected. The replacement items will be shipped using the original shipping method selected, unless otherwise specified.

 

5. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error, a defective product, or a damaged item.

  • Exchange Shipping: We cover the shipping costs for sending replacement items in cases of defective products or shipping errors on our part.

 

6. Warranty and Guarantees

Some products may come with a manufacturer’s warranty or guarantee. Please refer to the product description or contact our customer service team for more information about warranty coverage and procedures.

 

7. Cancellations

Orders can be canceled within 24 hours of purchase before they are processed for shipping. Once an order has been shipped, our standard return and exchange policy applies.

 

8. Contact Us

For any questions, concerns, or inquiries regarding our Returns and Exchanges Policy, please contact our customer service team at:

Email: contact@trekostore.com

 

Thank you for choosing Trekostore.com. We appreciate your trust and are committed to providing a transparent and customer-centric shopping experience.